Privacy policy

Privacy Policy

This Privacy Policy explains how Vaultier ("we", "us", "our") collects, uses and protects your personal data when you visit our website or place an order. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information we collect

  • Identity and contact data: name, billing and delivery address, email address and telephone number.
  • Order data: details of products you purchase and your order history.
  • Payment data: payment card details are collected and processed securely by our payment providers; we do not store full card numbers.
  • Technical data: IP address, browser type, device information and pages visited, collected via cookies and analytics.
  • Marketing data: your preferences for receiving marketing from us.

How we use your data and our legal bases

  • To fulfil your order (process payment, ship goods, handle returns) — necessary for the performance of our contract with you.
  • To provide customer support — performance of our contract and our legitimate interests.
  • To send marketing emails — your consent, which you may withdraw at any time.
  • To improve our website and prevent fraud — our legitimate interests.
  • To comply with legal obligations — for example tax and accounting requirements.

Cookies and analytics

Our website uses cookies and similar technologies to operate the site, remember your basket, analyse traffic and improve your experience. You can control or disable cookies through your browser settings. Non-essential cookies are used only where you have given consent via our cookie banner.

Payment processors and service providers

We share data with trusted third parties who help us run our business, including payment processors, our e-commerce platform (Shopify) and delivery carriers (Royal Mail and others). These providers process your data only on our instructions and under appropriate safeguards.

Marketing

We will only send you marketing emails where you have opted in. You can unsubscribe at any time using the link in any marketing email or by contacting us.

International transfers

Some of our service providers may process data outside the UK. Where this happens, we ensure an adequate level of protection through approved safeguards such as the UK International Data Transfer Agreement or adequacy regulations.

Data retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting or reporting requirements.

Your rights

Under the UK GDPR you have the right to access, correct, erase, restrict or object to the processing of your personal data, the right to data portability, and the right to withdraw consent. To exercise any of these rights, contact us at support@vaultier-uk.com.

Complaints

If you have concerns about how we handle your data, you may lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.